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The Pulse rollout

After Pulse is purchased the software rollout starts. This tried and tested process is managed by the Satchel Customer Success team.

Step 1

Define the objectives for Pulse with district leaders.

Step 2

Provide introduction to Pulse to school Principals.

Step 3

Complete the district set up with school and user accounts.

Step 4

Period district data review meetings to share insights.

How we work

Our Customer Success Team ensure that your school or district is successful with achieving the objectives set for Pulse.

Customer Success Team

The Pulse Customer Success Team provide support and guidance to school and district leaders in relation to account issues, software training and to provide expert insight and regular data review meetings.

Personalized training sessions

During the launch period, virtual training sessions are held for familiarization of Pulse administration to ensure that district staff can invite users, navigate Pulse and understand the screens displayed.

Monthly district meetings

Once culture and climate data is collected, monthly data review meetings are held with district leaders to review the insights. Run by the Customer Success Team these provide action points for improvement.

Online training webinars

School principals are provided with online training webinars to ensure that they can navigate and fully understand Pulse. Regular ‘Ask me anything’ sessions are held where principals can attend to get advice.

In app customer service

Staff, students and parents receive support whenever they need this through In app messaging and Pulse’s Help Center which contains articles, videos and guides that answer all general support queries.

Case studies

Hickman Mills School District logo

Hickman Mills C-1 School District Case Study

Find out how Satchel Pulse improved the culture and climate in this district.

View case study
Dawson County School District logo

Dawson County School District Case Study

Find out how Satchel Pulse supported and engaged staff in this district.

View case study
Lower Kuskokwim School District logo

Toksook Bay School Case Study

Find out how Satchel Pulse’s Survey Builder is used to elevate student voice.

View case study
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You are in good company

Dawson County School District logo

Dawson County School District

Executive Director of Student Services

I think your availability and patience with us have been very important when we are having our moments of slowness in terms of using the product. You have been very patient with us, to meet us where we are and I appreciate that a lot.

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Dawson County School District logo

Dawson County School District

Executive Director of Student Services

I would say your flexibility, patience, attentiveness, and helpfulness have been great for us. I would also share that your company had an openness to really listening to our needs so that we didn't overextend ourselves budget-wise to buy more features that we really did not need yet. Pulse was customized appropriately for us.

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Hickman Mills C-1 School District logo

Hickman Mills C-1 School District

Associate Superintendent

We appreciate your responsiveness to feedback and you are constantly refining the product to make it easier to use. When you have a true partner when you purchase a product you are more likely to keep using it and to see its relevance.

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Hickman Mills C-1 School District logo

Hickman Mills C-1 School District

Associate Superintendent

I find that within our current long term vendors Pulse really does stand out because of the ongoing support we receive, the immediate responses and you make the effort to check in on us.

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Douglas County School System logo

Douglas County School System

Teacher

Pulse is so intuitive and easy to use. Help is always available if we ever need it!

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