Pulse offers software and service with a smooth rollout and adoption through our dedicated Customer Success team.
The Pulse rollout
After Pulse is purchased the software rollout starts. This tried and tested process is managed by the Satchel Customer Success team.
Define the objectives for Pulse with district leaders.
Provide introduction to Pulse to school Principals.
Complete the district set up with school and user accounts.
Period district data review meetings to share insights.
How we work
Our Customer Success Team ensure that your school or district is successful with achieving the objectives set for Pulse.
Customer Success Team
The Pulse Customer Success Team provide support and guidance to school and district leaders in relation to account issues, software training and to provide expert insight and regular data review meetings.
Personalized training sessions
During the launch period, virtual training sessions are held for familiarization of Pulse administration to ensure that district staff can invite users, navigate Pulse and understand the screens displayed.
Monthly district meetings
Once culture and climate data is collected, monthly data review meetings are held with district leaders to review the insights. Run by the Customer Success Team these provide action points for improvement.
Online training webinars
School principals are provided with online training webinars to ensure that they can navigate and fully understand Pulse. Regular ‘Ask me anything’ sessions are held where principals can attend to get advice.
In app customer service
Staff, students and parents receive support whenever they need this through In app messaging and Pulse’s Help Center which contains articles, videos and guides that answer all general support queries.
You are in good company
This is awesome. I can export the results from our student wellbeing survey with one click and compare results week on week.
Science Skills Centre School
The surveys are easy to access and complete. Our staff and students can use email or Google Classroom and they also work on all devices.
Nelson Island School
The survey took very little time and the interface was student friendly. The students especially liked using the sliding scale with the different faces instead of numbers or words, that made it easier for them.
Hickman Mills C-1 School District
I love that survey builder allows easy survey to survey comparisons and it's linkable so you don't need to be a Pulse user to complete the surveys.
Pulse gives an equal voice to every staff member, which they did not have before using this.
Douglas County School System
Pulse is so intuitive and easy to use. Help is always available if we ever need it!