Pulse offers software and service with a smooth rollout and adoption through our dedicated Customer Success team.
The Pulse rollout
After Pulse is purchased the software rollout starts. This tried and tested process is managed by the Satchel Customer Success team.
Define the objectives for Pulse with district leaders.
Provide introduction to Pulse to school Principals.
Complete the district set up with school and user accounts.
Period district data review meetings to share insights.
How we work
Our Customer Success Team ensure that your school or district is successful with achieving the objectives set for Pulse.
Customer Success Team
The Pulse Customer Success Team provide support and guidance to school and district leaders in relation to account issues, software training and to provide expert insight and regular data review meetings.
Personalized training sessions
During the launch period, virtual training sessions are held for familiarization of Pulse administration to ensure that district staff can invite users, navigate Pulse and understand the screens displayed.
Monthly district meetings
Once culture and climate data is collected, monthly data review meetings are held with district leaders to review the insights. Run by the Customer Success Team these provide action points for improvement.
Online training webinars
School principals are provided with online training webinars to ensure that they can navigate and fully understand Pulse. Regular ‘Ask me anything’ sessions are held where principals can attend to get advice.
In app customer service
Staff, students and parents receive support whenever they need this through In app messaging and Pulse’s Help Center which contains articles, videos and guides that answer all general support queries.
Hickman Mills C-1 School District Case Study
Find out how Satchel Pulse improved the culture and climate in this district.
You are covering all my needs. You seem to know what is needed for all who participate.
Bensenville School District
Satchel Pulse is great! It is helping with communication between staff and the higher ups!
Raymore Peculiar School District
This is the easiest survey system I have ever used.
Dawson County School District
Executive Director of Student Services
We like that we can gather feedback frequently in smaller intervals, this helps us keep a beat on perception throughout the year.
Limestone County School District
As a new superintendent in the district, Satchel Pulse has been a huge help and will continue being so. We all want feedback and want our employees to know they have a voice, Satchel Pulse has provided that for us.
Hickman Mills C-1 School District
Last year we had the least amount of resignations and retirements within the last five years.
Satchel Pulse gives an equal voice to every staff member, which they did not have before using this.
Douglas County School System
Satchel Pulse is so intuitive and easy to use. Help is always available if we ever need it!
This is awesome. I can export the results from our student wellbeing survey with one click and compare results week on week.
Nelson Island School
The survey took very little time and the interface was student friendly. The students especially liked using the sliding scale with the different faces instead of numbers or words, that made it easier for them.